The Telecom Regulatory Authority of India (TRAI), in a recent press release, clarified the regulatory position of the 140 and 1600 series phone numbers mandate. TRAI said that it has mandated the use of 1600 series phone numbers for BFSI firms and for government-to-citizen communication. Hence, the 1600 series phone numbers cannot be blocked by platforms in India. Similarly, these phone numbers can neither be tagged as spam nor filtered out by the call management systems, under the Telecom Commercial Communications Customer Preference Regulation (TCCCPR).
